Returns & Refunds Policy
14-Day Cooling-Off Period
In line with EU consumer law, you have the right to cancel your order within 14 days of receiving your item, without giving a reason.
To be eligible for a return, the item must be returned in its original condition, with all accessories included and in suitable packaging.
To start a return, please contact us within 14 days of delivery at:
Hello@magicmoonsoother.com
Condition of Returned Items
Returned items must:
• Be in good condition
• Include all original components and packaging
• Not show signs of misuse or accidental damage
We reserve the right to make a deduction if the item has been handled beyond what is necessary to establish its nature and function.
Return Shipping
• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with clear photos.
In these cases, we will arrange a replacement or full refund at no additional cost.
How to Start a Return
To request a return, please email us at:
Include your order number and reason for return, and our team will assist you with the next steps.
